Shipping + Returns
Shipping
We aim to get your Stella Rhodes pieces to you as swiftly and beautifully as possible.
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Processing Time: Orders are processed within 1–2 business days. You will receive a confirmation email with tracking details once your order has shipped.
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Shipping Rate: All orders ship via standard ground for a flat rate of $8.95, excluding furniture and oversized items. Additional shipping charges may apply to large or heavy items and will be calculated at checkout or invoiced separately.
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Local Pickup: Available at our Franklin, TN boutique during regular business hours. You will receive an email when your order is ready.
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Lost or Damaged Packages: Stella Rhodes is not responsible for lost or stolen packages. Please ensure your delivery address is accurate at checkout. If your package is lost, we’re happy to assist you with filing a claim.
Returns
We want you to love what you wear. If something isn’t quite right, we’re here to help.
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Return Window: Items may be returned within 7 days of the delivery date for a full refund to the original form of payment.
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Store Credit: Items returned between 8–14 days of delivery are eligible for store credit only.
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Eligibility: Items must be unworn, unwashed, with tags attached, and in original condition.
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Final Sale: All sale items, accessories, custom hats, furniture, large items, and special event items are final sale and cannot be returned or exchanged.
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Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or in error.
To start a return, please email us at info@shopstellarhodes.com with your order number and the reason for return.